Processing Time:
Orders are typically processed within 7-10 business days (Monday – Friday). However, certain orders, such as pre-order items, may take longer to process. We strive to deliver your order as quickly as possible, and in case of any unforeseen delays, we will notify you promptly.
Shipping and Handling:
Once the order has been shipped, it cannot be cancelled. Please ensure that your order details are correct before placing your order.
Quality Assurance:
All our jewelry is handcrafted with care, and we ensure a thorough quality check before shipment. Slight irregularities or imperfections may occur due to the human involvement in the crafting process, making each piece unique.
Custom Orders:
Please note that customized orders cannot be cancelled, refunded, or exchanged.
Shipping Notifications:
We will keep you updated throughout the shipping process. If any issues arise, please feel free to contact our customer support team.
Exchange and Return Policy:
If you are not satisfied with your purchase, we offer seamless exchanges and returns. A return request must be made via call or WhatsApp at 7023240773 within 24 hours of delivery. The customer will be offered a replacement, refund, or store credit once the returned goods are received and verified at the Moonsenora warehouse.
Refund Process:
Prepaid Orders: Refunds will be issued to the original payment method.
Cash on Delivery (COD) Orders: Refunds will be processed to the bank account of the individual listed in the billing details.
Please note that only the product amount is eligible for refund. Additional charges, such as gift wrap, shipping, COD fees, and customs duties, are non-refundable.
Damaged or Defective Products:
If you receive a damaged or defective product, you must report it on the same day of delivery. Customers are responsible for returning the product at their own expense or contacting customer support for assistance.
Customization:
Custom orders cannot be cancelled or refunded once they are confirmed.
Additional Notes
Each of our handcrafted jewelry pieces is one-of-a-kind, and any slight variations or imperfections are a natural result of the craftsmanship involved. These nuances make your product truly unique.
Our products are photographed under studio lights, and while we aim to maintain the utmost originality, the actual product color may vary slightly when viewed under natural lighting conditions.